2 weeks ago my Facebook account was hacked and I lost all access. FB offers NO customer support for individuals. There are help pages that don’t (help). After extensive research, it seemed the only way people were successfully getting accounts restored was through the intervention of State Attorney General offices. So, after a week of no success on my own, I submitted a request through the CT State AG website with the details. The next morning I received a reply from an intern requesting some additional details, which I provided. I did have to establish a new email address not associated with a previous account. This afternoon, I received an email that FB had taken action on my account. I tried to login and I was able to successfully restore access. All the previous hacker email addresses had been removed and it looks like my account was actually locked out by FB the whole time as there are no suspicious posts or messages.

If you use FB as your business site, I SERIOUSLY recommend you rethink that practice. One thing I learned is people have way too much trust in FB to help them. FB only cares about the ad revenues and even those sites get abysmal support. I have added 2 factor authentication through an app as a requirement so a hacked email account doesn’t give up an access code again.

If you are reading this on FB and aren’t sure it’s me, contact me through my cell (number is on our website).